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About the Company

Amazon is a global leader in e-commerce, known for its commitment to superior  customer service. As an SP-Support Associate, you will be a key player in enhancing the Selling Partner experience by providing exceptional operational support and resolving complex queries.

Job Description

• The SP-Support Associate is the main contact between Amazon and its Selling Partners.
• You will address queries through phone, chat, and email, leveraging strong problem-solving and communication skills.
• Resolve complex queries with strong problem-solving skills.
• Build trust with SPs through empathy and effective communication.
• Manage multiple communication channels simultaneously.
• Ensure high levels of confidentiality and adherence to company policies.
• Contribute to team efforts and process improvements.
• Maintain a high level of enthusiasm for learning and continuous improvement.

Qualifications Required

•  Education: College Graduate.
• Skills: Fluent in English (written and verbal), proficient in Windows OS and MS Office (Word, Outlook, Excel), typing speed of 30 wpm with 93% accuracy.
• Experience: Prior experience in a similar role is advantageous but not required.
• Flexibility: Ability to work flexible schedules, including weekends and holidays.